As part of the SpySee 5 Steps to Success Methodology, SpySee provides a comprehensive 25 point report with recommendations for action. If training is recommended, SpySee can work with your current training provider to address the recommendations in a customised training program for your organisation. Alternatively, SpySee has developed a range of products and services that you can use to implement a training program in your organisation.

SpySee Customer Training Module for Managers

This is a complete Customer Service training program that can be purchased through SpySee. It includes detailed instructions for facilitators, as well as a slide show presentation and applicable handouts. The program takes approximately 3 hours to deliver including a break.

The training course covers topics such as:

• Why customer service is important
• Your customer service vision and charter
• Know and understand your customers
• Customer loyalty
• Handling complaints
• Staff training
• Maintaining a Customer Service culture
• Maintain loyalty
• Customer Service self-assessment tool

This course is available for download for $195 incl. GST or can be delivered by a trained SpySee facilitator to groups of up to 25 participants for $1500 incl. GST. Any travel expenses will be quoted separately. A sample of the course is available. For more information about this course, please contact us.

Customer Service Coach

SpySee can provide regular coaching for your managers.