Some feedback from our clients:

In an effort to ensure that our products and services are still in line with our client types, Belconnen Premier Inn recently utilized the services of SpySee.

From initial consultation right through to the itemized report on how our business performed, SpySee Mystery Shoppers ensured that every part of their service was customized specifically for our business. They even discussed the outcomes with our staff afterwards!

I found that the use of a Secret Shopper offered a valuable check up for our business and also helped to ensure that our staff received the recognition they deserved for a job well done.

The overall value we received from our inaugural secret shop has ensured that it becomes a regular segment of our annual budget.

Rowland Fischer, General Manager Belconnen Premier Inn

When Riverside Plaza was looking for a company to conduct mystery shopping at our centre we looked at many providers. We chose SpySee because they provided the level of service we required, with quality follow up and excellent reporting at an affordable price. Our retailers have responded well to the program and we plan to use them again in 2011. 

Sarah Gallagher, Marketing Manager Riverside Plaza

SpySee's Shopping Assessments provide invaluable feedback on our products, staff and environment from the customer's perspective. SpySee help us to closely align our customer service levels to our corporate goals and most importantly they provide feedback for our staff to continually improve and grow as a team.

Sean Davis, Manager - Retail Stores, ActewAGL and TransACT

A follow up survey of the Canberra and Capital Region Tourism Awards entrants produced the following comments.  Each entrant had two anonymous Visitor Appraisals (mystery shopping) conducted on their business as well as a follow up consultation with SpySee.  ALL entrants of the awards program commented that the process was beneficial to their business, helped improve and provided great insights.

The program provides a connection between business service and actual visitor experience.

Entrant who wishes to remain anonymous

It is always is good to get an outsiders perspective on our product, we use it to reiterate some of the things that are already in place and continue to meet those standards.  We are very happy with the program and love that it gives the Canberra Tourism Awards a standard judging across national and state.

Murray Emerton, General Manager, Belconnen Premier Inn

We found the mystery shopping process beneficial to our business I was able to give feedback to my staff to improve our customer service and also staff morale and training.  We are of the opinion that visitor service is what the tourism industry is about and no amount of flowery written presentations can substitute for true visitor service. We believe that until they are included at the national level the awards are only a small part of the story.

Jim Paterson, Lake Burley Griffin Cruises

We had the feeling that it was an honest and independent assessment of our work. Discussing it further with you gave us a better indication of its independence.  Our aim is to use the results to further develop the way we deal with our clients.  The visitor's experience is a key aspect of our category and the appraisals add an extra layer of depth to the judge's visit and submission.

Richard Everson, Owner director, Country Guesthouse Schonegg

The process highlighted how important certain aspects of our business, such as host interaction, are to visitors. The process also highlighted just how high some people's expectations are of our business.  We had already acted on issues that were raised, such as our website, but will be sharing the responses with our team to ensure we are all aware of what customer expectations are for the business.  The questionnaires were very comprehensive.

 Tourism Awards entrant who wishes to remain anonymous