At SpySee, our service is highly personalised. We work with you one-on-one to tailor a program to suit your needs specifically. SpySee advocates and promotes a customer focused culture of 'Customer Experience' SpySee will work with you to create a program that will help you create excellence in 'the customer experience' across the board.
SpySee’s programs are unique, innovative and practical. They are custom designed for you and as such they work. We can offer you a full suite of programs to provide the complete solution - we work with you to determine your needs; we measure your current situation; we identify strengths we identify areas to work on and offer consulting and facilitation programs to support these areas.
Our services include:
Mystery shopping: Mystery shopping provides a snapshot in time of how your business is performing against a range of criteria. Mystery shoppers visit or call businesses posing as ordinary customers. They are given a range of criteria on which to assess the business, such as friendliness of the staff, knowledge of the products and quality of their purchase. They are then asked to complete a detailed evaluation of their experience through a questionnaire.
Focus Groups: Using a select group of your customers or potential customers SpySee will help uncover details about your business, it’s service and products.
Surveys: Surveys can use quantitative or qualitative data to uncover details about your business, products or services.
Training: To engage and motivate your employees our facilitation programs support your business in a variety of ways. We can help set up your taskforce, deliver customised training to your staff or collect feedback from them.
Consulting: Our consulting packages are tailored to your needs, our consultants help guide and motivate you to create a culture of customer experience excellence.
It may sound complex but SpySee make it simple.