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We highly recommend the following businesses as great resources in improving your customer experience.

HRMWEB  Effortless Workforce Solutions
You can get your workforce streamlined using their software solutions so you have happy staff and your busienss can reach it's full potential.  Go here for a no cost 30min consultation of your current workforce practices and enter 'freeCS' www.hrmweb.com.au/freeconsult.php
The Canberra and Capital Region Tourism Awards 
SpySee conducts Visitor Appraisal Awards on the entrants get involved and find out what your customer experience is and benchmark yourself against those in the industry.
SATIC - South Australian Tourism Industry Council
Their mission is: To engage represent and strengthen the South Australian Tourism Industry. 
Tourism Connect  
National Capital Attractions Associations, Tourism Industry Council (TIC)ACT & Region and the Australian Government through the TQUAL program.  This project will deliver industry training and development, a new online information resource for industry operators and a new website that will help improve communication and collaboration across industry sectors.

 

Further Reading 

  • Hiring emotionally Intelligent Staff.
  • Why exceptional customer service is important.
  • Increase the potential of your business.
  • What is "Mystery Shopping"?
  • What's Good for You?
  • Mystery Shopping Resources
  • Creating a customer service culture
  • Understanding your customers - a solution for every business
  • Rewarding your staff - some ideas
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