• Increase font size
  • Default font size
  • Decrease font size

Customer Service

... is the new marketing.

 

Accessibility Register

Share information about the access and facilities for disabled customers.

 

Service Heroes

Share your stories about customer service superheroes.

 

Tell Us

Share your customer service experiences with us.
Home
Understanding your customers - a solution for every business PDF Print E-mail
Written by Candice S. Edye   
Friday, 22 August 2008 20:28
Service is the key to a successful business.  Lift your service, lift your profits is SpySee’s philosophy, however to be able to manage your services you need to understand your customers. 

Every aspect of your business needs to be looked at from the management level to the quality of your products, to your website.  Your customers will stand up and take notice of your business if you can build a customer based outlook into every part of it.  To do this you need to understand what, how and why consumers choose you or your competitors.

SpySee has many options for you to choose from to help you understand and manage your customers better. 

Mystery Shopping

An anonymous visitor can assess your business from their viewpoint this can be conducted either face to face, over the phone, or through your website.

Focus Groups

Focus groups are a qualitative method of research which provides a rich and insightful look into your business. You will receive information, data and feedback into either a chosen area of your business or on a particular product.
They take the form of in-depth discussions with small groups of eight to ten people who are carefully selected based on a set of criteria, with the discussion usually lasting one to two hours.

Product research

Product research can consist of a survey based on a current product or a new product.  Trials of the product may or may not be given to the participants, however trialling a product is a very effective way to encourage new customers and the feedback will be much more specific.
Product trials or surveys can be sent to a chosen group of participants carefully selected based on a set of criteria from our database.  The information, data and feedback will then be collected and graphed into a final report.

Tell Us

We will collect and manage your customer feedback through our website.  This service is included in our mystery shopping packages for ongoing clients as we feel it will enhance the results and give all of your customers a chance to provide feedback.  Tell Us can be adapted to your businesses needs.

Customer Service Satisfaction Reports (CSSR)

A special mystery shopping style of report conducted on a group of businesses of the same type.  The results will let you see how well your business rates against your competitors, and the areas that you could improve to become number one.
 

SpySee News

[Subscribe]Sign up for our free e-newsletter. Keep up to date with our latest news and competitions.

Mystery Shopping

Mystery Shopping is one way of giving a voice to your customer. It's a step on the path to customer collaboration, for its strength lies in listening.

Rewards

Suggested products or services to reward your star performers

Reviews

Reviews provide useful feedback to potential customers about our mystery shoppers' purchasing experiences at various businesses.

www.spyseebiz.com.au