Website Marketing For Retailers

Customer Experience Healthcheck

Your customer has choices. Why will they choose to spend their money...

Service Heroes

Share your stories about customer service superheroes.

Tell Us

Share your customer service experiences with us.

Home

Website Marketing For Retailers

Why do you need it?

Your webstats will tell you important details like how many visitors your website had, how long they spent on a page and when they left. What it doesn't tell you is why they left your website without making a purchase. Your marketing department might have one view of the problem, your IT and sales team another. What you need is objective data sourced from people within your target market. SpySee's mystery shoppers access your website from their homes which not only provides you with feedback on preferences, but also helps you to uncover problems related to the systems used by your target market which may impact on their shopping experience. The major benefit of using SpySee's mystery shoppers is that it provides you with feedback based on real life situations.

Who should use this?

Using mystery shoppers for usability testing is great for working out why certain products aren't selling, especially when all other research indicates that they should. It's also useful for businesses that want feedback about a test site before going live. Our online mystery shoppers can provide feedback on how they shop for certain products online and how a client's site compares to its competitors. Online mystery shopping is a great management tool for informing major decisions.

What does it entail?

SpySee's online mystery shoppers can answer questions relevant to:

Finding social and seasonal trends
Finding your online niche
Determining where your target audience is spending time online
Evaluating whether your customer loyalty program is working or whether such a program would work for you?
What type of information your target customer is looking for when browsing your online store
Whether your site is easy to find or whether you lose them to third party websites
How user friendly your website is - ease of navigation, fast uploads, ordering or transacting processes
The effectiveness of your customer service and complaints handling procedures
The quality of the information provided on your website and whether it supports their buying decision

How do we do it?

SpySee mystery shoppers come from all walks of life. Our extensive database covers the requirements of our customers whether they would like feedback from shoppers who represent their current customers or who represent a target market they would like to move into. Shoppers can be educated in the background of the project or they can be given minimal instructions as required.

How much does it cost?

SpySee packages are tailored to meet the needs of our clients. We take into account your budget and the sections of this package that will provide you with the information you need. We then tailor a package specifically to suit your business. Our programs are used by both large businesses and start-up companies, so why not contact SpySee for an obligation free quote.

Customer Experience Assessors Wanted

Want to get paid to offer your opinion as a SpySee Customer Experience Assessor

Customer Experience Assessment

A Customer Experience Assessment is one way of giving a voice to your customer. It's a step on the path to customer collaboration, for its strength lies in listening.

Rewards

Suggested products or services to reward your star performers

Reviews

Reviews provide useful feedback to potential customers about our mystery shoppers' purchasing experiences at various businesses.

Customer Service