Have you ever wanted to know why another business is performing better than you or how a customer rates your business over another, well SpySee has a solution it is called a Customer Service Satisfaction Report (CSSR).

The problem with traditional customer surveys are the customer's response may be less accurate. He may have forgotten some of the details, or answer about a later event. There may be confusion with other visits or some other company.

So what’s different about a CSSR? Well the shopper has just visited your shop and they are responding to the survey immediately, so there is no confusion or inaccuracy involved. Also the report will show comparisons of each question to that of your competitors, and this is where it gets really interesting because you will be able to benchmark yourself against your competitors.

By knowing what your competitor is doing differently you can differentiate yourself, make improvements and find new opportunities.

Just think what great marketing it would be for your business to say it rated number one against 50 other similar businesses.

A CSSR report will comprise of an objectively based point system and a written answer for each question, giving you detailed feedback. You will receive all details such as the date and time of when the “shopper” visited, who served them and what really stood out in your business, as well as the customers overall satisfaction rating.

If your business is interested in sponsoring a CSSR then contact us, there are many ways to be involved and it can cost you as little as $50.