Our Mission

To help organisations create a culture of customer experience excellence.

Our Approach

SpySee is leading the way as the customer service experience experts. We have proven methodologies in customer experience excellence and sound customer experience management practices which will assist your organisation to reach it’s true potential.

We use unique and innovative approaches that are tailored to your organisation and budget requirements. Our approach is to collaborate strongly with both management and staff at all levels in your organisation.

SpySee’s market leading approach differs from other customer experience initiatives because it provides both information about your customers’ experience; and collaborates and engages with your front line teams. This leads to a more engaged team and encourages their commitment and involvement in the process. By accessing their innovation and creativity in this way, it will bring out their full potential and give you the benefit of their essential ‘Frontline’ insights.

The benefit to your organisation is that this encourages every team member to be a part of the culture of customer experience excellence and will lead to them be responsible for creating create great customer experiences everytime.

SpySee uses a one of a kind step by step program. This is the result of 4 years research and incorporates hundreds of customer experience assessments and data gathered during facilitation. Our program is about innovating your customers experience in a positive environment for everyone involved.

Our Core products:

• The Customer Experience Innovation Program, this includes:
  • Customer Experience Assessments to create a customer experience benchmark and find out the issues in your business from your customers perspective
  • Facilitation for your teams to elicit core business requirements, collect feedback and find workable solutions
  • Coaching to enhance sales and customer service skills
  • Mentoring of senior management to understand how to leverage the results and more actively engage and motivate staff
  • Creating new best practice standards for your organisation

• Tell Us our own unique customer feedback mechanism
  • Collects feedback from consumers through the SpySee website
  • Can be tailored to your organisation and promoted through your own avenues of communication

• Surveys:
  • Quantitative or qualitative surveys on your customers
  • Internal team surveys to elicit more quality of feedback from all team members

• Promoting customer service excellence through our website Reviews

Our Systems and Reporting Abilities

For our Customer Experience Assessments SpySee uses the online reporting and management system, Prophet, developed by Archon Development. Prophet is the most advanced data collection and reporting tool in the industry today.

This means we are able to provide the very best service that ensures you benefit from high end communication and reporting capabilities that are timely and accurate. We can assure you that all client information is securely stored and can be easily accessed at any time via the internet. We can also distribute it in a format that suits your organisation.. Reporting capabilities and results are also easily accessed online, however you will also have the capability of emailing in both pdf or excel formats, and download results in excel format if required.

We can run programs anywhere in Australia for you as we have assessors and facilitators located all over the country.

SpySee Clients

SpySee has successfully conducted a variety of programs for many clients. These include:

Our Customer Experience Assessors

SpySee Assessors come from all walks of life. Our extensive database allows us to match assessors with your company requirements. For example whether you would like an assessment conducted by an assessor who represents your current customer, or one who represents your target audience for marketing purposes. According to your needs, assessors can be educated extensively in the background of your organisation prior to conducting the assessment or they can be given minimal instructions.